Customer Service Manager

Responsibility

- To make sure all Customer Service colleagues provide best service to subscribers.
- To make sure Customer Service operation is smooth.
- To achieve and maintain high level of Customer satisfaction, ensuring that every customer’s need is well taken care of and their problems are addressed and fixed promptly and in orderly manner.
- Participation in creation of overall Customer service strategy in order to establish high quality customer service.
- Organization and management of working procedures of Customer Service and back office team.
- Creation of Trouble ticket procedures and monitoring of quality performance
- Organizes the education and training program for customer service colleagues. 
- To make sure all Customer Service colleagues provide correct information on product and service of CooTel ’s products to customers.
- Organizes working schedule and work in shifts of Customer Service department.
- Reports on daily/weekly/monthly bases performance of Customer Service department to CEO.
- Organize and day to day management on Customer Service and Back Office.
- To make sure Customer Service team comply with company policies & procedures
- Ensure confidentiality of the company data and customer details.
- To make sure all Customer Service colleagues provide best service to customers.
- Control on daily stock report.
- Check on complaint data base to speed up the complaint solving.
- Send summary pending report to concern department to speed up the complaint solving.
- Support all Customer Service’ colleagues to solve the problem or enquiries from customers.
- Create new idea to develop Customer Service department.
- Interfacing with other departments.

Requirement

- Have successfully completed a University graduated in business administration, Marketing, or management (or have equivalent training and experience).

- Have a minimum of two to four year experience in a position involving customer Service and computer based administrative tasks with team coaching responsibility

- Be a natural team leader

- Be customer oriented

- Be dynamic with excellent interpersonal skills

- Be computer literate, with written and verbal communication skills

- Organization skills

- Communicating ability and ability to work in team

- Negotiation and presentation skills

- Profound negotiation and presentation skills

Apply Your CV

Ms: Va Chanpiseth
Senior HR Specialist
Mobile: 038 747 3842
Email: jobs@kh.cootel.com
Xinwei (Cambodia) Telecom Co., Ltd.
Address: Building No. B3 and No. C3- 1, Street 169, Sangkat Veal Vong,
Khan 7 Makara, Phnom Penh, Cambodia
Tel: 023 470 3838
Email: info@kh.cootel.com