Network Monitoring Technician (NOC)(Day Shift)

Roles & Responsibilities:
  • 24/7/365 monitoring of all alarms generated by the nodes
  • Daily and monthly report of activities alarms & follow up
  • 1st line trouble shooting of generated alarms and problem
  • Reporting of all transmission problems and network performance
  • Faults escalation, follow up with field maintenance and ELS when needed
  • Coordination of fault origins with other Vendors or 3rd party
  • Management Escalation and updates of Major Network Problem through Front office surveillance.
  • Monitoring and maintaining the DCN connectivity for transmission network and BTSs
  • Provide support fields operations and project team as required
  • Provide the necessary operation maintenance support such as software upgrading for operational software on Microwave equipment’s BTS etc
  • Control and supervisor the maintenance downtime MDT & TCN for all activities on live elements related to transmission and keep a copy of configuration back up before and after each activity
  • Control the access for all remote nodes and core nodes
  • Report to line manager, customer care, customer service and the other department during the network out of service or maintenance
  • Monitor CCTV system and do report
  • Solve CPE complaint and ticket
  • Monitoring iM3000, U2000, EMS, OA System.
Job Requirements:
  • Bachelor Degree in Telecommunication, IT or the related field
  • Have good experience of optical transmission, familiar with equipment troubleshooting and data configuration and also some knowledge on the optical network planning
  • one or two year working experiences with previous NOC from ISP or telecommunication operator
  • Have basic knowledge of mobile network such as GSM, UMTS, LTE
  • Have basic knowledge of NGN network architecture and VOIP
  • Have basic knowledge of IP network, IP routing technology and TCP/IP protocool (CCNA certificate is the first priority)
  • Strong teamwork skills and a system approach to technology support
  • High level of verbal and written communication required for productive customer interaction in stressful situation
  • Customer support experience, able to deal courteously with all NOC customer
  • Available to work all shift in support of a 24/7 operation
How to Apply:
  • Interested and qualified applicants should submit only your updated cover letter and CV stating the position you apply with current photo (4×6).
  • Please send your CV to
  • Email: jobs@kh.cootel.com | somratana16@gmail.com
  • Tel: 038 7282 622 or 087 8000 80