Customer Service (Svay Rieng)

Main & Scope of Work 

  • Support Mobile App user on product and service concerns.
  • Contact point for end user

Duties and Responsibility 

  • Support end user customer for any concerns related to mobile app. account open, block account, etc
  • Collect walk-in complain and report to related team for solution
  • Provide information to end user mobile, company, and potential agent that want to become CooBill again
  • Refer potential partner, corporate customer to related team
  • Check account details, verify new active user that register new account
  • Upgrade account for end user via face to face verify and review physical document
  • Deposit and withdraw cash for CooBill user
  • Provide money wiring service for walk-in customer

Requirement

  • Colleague student or bachelor degree
  • 6 months to 1 year experience from Telecom or FSI in customer Service or similar roles
  • Understand of how to user various kind of smart phone and mobile app
  • Understand about fin-tech business and internet business
  • Good customer service and communication skills
  • Able to work under pressure
  • Ability to work in time shift schedule
  • Ability to work effectively in a team environment
  • Sound written and verbal communication skills
  • High degree of self-motivation
  • Very good interpersonal skills
  • Complain and problem resolving
  • Computer literacy
  • Verbal presentation skills
  • Speak-able multiple languages, English and Chinese is  plus

HOW TO APPLY

Interested and qualified applicants should submit only your updated cover letter and CV stating the position you apply with current photo (4×6).
Please send your CV to
Email: jobs@kh.cootel.com | neangsamnang@kh.cootel.com
Tel: 038 62 64 777 or 015 59 59 89