Customer Service Officer

Main & Scope of Work 

  • Support Mobile App user on product and service concerns.
  • Contact point for end user

Duties and Responsibility 

  • Support end user customer for any concerns related to mobile app. account open , block account,..etc
  • Collect walk-in complain and report to related team for solution
  • Provide information to end user mobile, company, and potential agent that want to become CooBill again
  • Refer potential partner, corporate customer to related team
  • Check account details, verify new active user that register new account
  • Upgrade account for end user via face to face verify and review physical document
  • Deposit and withdraw cash for CooBill user
  • Provide money wiring service for walk-in customer

Requirement

  • Colleague student or bachelor degree
  • 6 months to 1 year experience from Telecom or FSI in customer Service or similar roles
  • Understand of how to user various kind of smart phone and mobile app
  • Understand about fin-tech business and internet business
  • Good customer service and communication skills
  • Able to work under pressure
  • Ability to work in time shift schedule
  • Ability to work effectively in a team environment
  • Sound written and verbal communication skills
  • High degree of self-motivation
  • Very good interpersonal skills
  • Complain and problem resolving
  • Computer literacy
  • Verbal presentation skills
  • Speak-able multiple languages, English and Chinese is  plus

How to Apply:
Interested and qualified applicants should submit only your updated cover letter and CV stating the position you apply with current photo (4×6).
Please send your CV to
Email: jobs@kh.cootel.com | marinasun31@gmail.com
Tel: 038 627 4621 or 089 84 32 82